For inquiries, please fill in the following required items and click the "Confirm Inquiry Details" button.

AnyPASS / AnyPASS STORE
inquiry

  • Please contact us the person who purchased the ticket.
    If you’d like to ask about signing up or how to use the app, please have the person who use the app contact us.
  • We will reply to the e-mail address you entered. Please be careful not to make typing mistakes.
  • If you have set your e-mail address to block incoming e-mails, please change or cancel your e-mail settings so that you can receive e-mails from "anypass.jp".
  • Please check your email settings so that you can receive emails with URL links.
  • Responses will be processed sequentially (except at night, weekends, holidays, Bon holidays, and year-end and New Year holidays).
    Please understand that it may take several days for us to respond to your inquiry, including confirmation and investigation.
  • Unauthorized reproduction or quotation of responses is strictly prohibited.
  • We do not guarantee that we will respond to all inquiries. Please kindly understand this in advance.

Namerequired

Name (Kana) required

Mobile phone (without hyphen) required

Email address required

Email address (confirmation) required

AnyPASS ID

* 10-digit ID displayed on the profile of the AnyPASS app

Inquiry items required

---Please select---
---Please select---
Inquiries about the AnyPASS app
Inquiries about +ID linkage
Inquiries about AnyPASS STORE
others

Artist name required

Customers who have not yet applied for tickets, please write "before purchase".

Purchase of the ticket required

---Please select---
---Please select---
I have ticket purchase information
I haven’t bought the ticket yet

Event

Date

Purchased from (play guide)

order ID (Reservation Number) that play guide issued

Inquiry content required

Your devicerequired

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Smartphone (iOS)
Smartphone (Android)
computer

・ PC: Your OS and browser version
・ Smartphone: Model

OS version

例:iOS18.1.1 or Android15

Mobile carriers

AnyPASS app version

* There is a description (example: Version1.1.0) at the bottom of the app menu.

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